Refund Policy
Return & Refund Policy
Updated at January 11th, 2024
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to CalliSign, which is responsible for your information under this Return & Refund Policy.
Customer refers to the company, organization, or person that signs up to use the CalliSign Service to manage the relationships with your consumers or service users.
Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit CalliSign and use the services.
Service: The Contractor, by order of the Customer, provides the services presented on the website for creating a calligraphic signature and providing the Customer with access to personalized tutorial for the final version of the signature (training stencil and video tutorial) (hereinafter referred to as services), and the Customer undertakes to accept and pay for these services.
Website: Callisign's site, which can be accessed via this URL: callisign.com
You: a person or entity that is registered with CalliSign to use the Services.
Return & Refund Policy
By placing an order or making a purchase at CalliSign, you agree to the terms set forth below, along with CalliSign's Privacy Policy.
If we are unable to design a signature you prefer, you have 30 days to request a refund.
Since all signatures are custom-made, personalized, and handcrafted after purchase, once we have designed and provided the initial signature variations, only a 50% refund will be granted.
Once the order is fully fulfilled and signature files are delivered - no refund is provided.
If you wish to request a refund, kindly follow these guidelines:
Send an email to hello@callisign.com with the subject line “Refund Inquiry” and provide detailed reasons for your refund request.
Our team will review your case within 5 business days.
If your request is approved, we will initiate the refund process. Please note that the arrival of funds depends on your bank’s transaction speed, which can take up to 10 banking days.
If the customer fails to respond to our team's communication or does not complete the order form, a refund will not be issued after 30 days from the purchase date.
This policy ensures fairness while recognizing the handmade and custom nature of our service. If you have any questions, feel free to contact our support team.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our service.
Via Email: hello@callisign.com
Questions? Email hello@callisign.com.